Reference

How Our Terms Govern Your Account

These legal terms set out the conditions that apply when you open and use a qs8a account, including how we handle your data, how account eligibility is determined, and what both sides are responsible for.

Account eligibility conditionsJurisdiction-dependent accessTouch 'n Go eWallet account rulesGrabPay and Boost deposit termsData handling and retention
qs8a How Our Terms Govern Your Account
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If a clause in our terms is unclear, or you need to request account data, raise a transaction dispute, or flag a legal concern, our support team is the right first contact. Queries about jurisdiction eligibility, account closure, or data requests are handled through the same channels — use the path that suits you.

Team online

Live Chat

Open the chat window from your account dashboard. Describe your legal query clearly — our team will route it to the right handler and confirm receipt in the same session.

Email Support

Send detailed legal queries, data access requests, or written dispute notices to our support email address. We acknowledge within one business day and respond with a case reference.

Account Help Centre

Log into your account and navigate to the Help section to submit a formal policy question. This path creates a tracked ticket tied to your account ID, which is useful for data or dispute requests.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We apply consistent standards across data handling, account security, and cookie use. Here is how each area works in practice — not in abstract terms, but in the steps that actually affect your account.

Data Handling

We collect only what is needed to operate your account — name, contact details, payment method records including Touch 'n Go eWallet and GrabPay transaction references. We do not sell account data to third parties.

Cookie Use

Our site uses session cookies to keep you logged in and analytical cookies to understand how pages perform. You can manage cookie preferences through your browser settings at any time without affecting your account access.

Account Security

Login uses a one-time password sent to your registered mobile number. Account changes — including linked payment methods like Boost or DuitNow — require OTP confirmation before they take effect on your wallet.

Retention and Deletion

Account records are retained for the period required under applicable rules. If you close your account, you may request deletion of personal data not subject to a mandatory retention period by writing to our support team.

Common Questions About Our Terms

These are the questions we hear most often when someone wants to understand their rights, how we handle their data, or what applies to their account under our legal terms.

These terms apply to anyone who creates and uses a qs8a account. Eligibility depends on your location and local law — access is available only where the law in your region permits it.

Contact our support team via live chat or email and submit a data access request. Include your account ID and the type of records you need — we will respond with a case reference and next steps.

We retain records required under applicable rules for the mandatory period. Data not subject to retention requirements can be deleted on written request submitted through our support email or help centre ticket system.

Yes. Raise the dispute through our live chat or account help centre within the window stated in our full terms. Include the transaction date, amount, and the reference from your e-wallet app for faster handling.

We publish the version date on the full terms document when updates are made. If you do not accept a change, contact support before continuing to use the platform — continued use is treated as acceptance.

Session cookies keep your login active during a visit. Analytical cookies help us see how the site performs. You can adjust both in your browser settings without losing access to your account or wallet.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.